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Citrix workspace customer service. How to Get Help and Support
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Scale and size considerations for Local Host Cache. Document History. Aviso legal. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente. This article describes how to troubleshoot and get help if you experience a problem when creating an account or signing in to Citrix Cloud or another Citrix website. This article also includes other self-help resources and guided support options.
If you experience an issue with signing in to a Citrix website or enrolling in multifactor authentication MFA , review this article first for troubleshooting resources. A Citrix account is required to access certain resources on the Citrix website, such as Citrix discussion forums, training courses, certain product downloads, and Citrix Technical Support. If you encounter an error when signing up for a Citrix account or a Citrix Cloud account, contact Citrix Customer Service.
When signing in to your Citrix account , you should receive a verification email. What do I do? Contact Citrix Support to open a support case. Verify that you are using the correct user name or email address by selecting the user name or email option under Find my account by.
Click Find My Account. If you still have not received an email to your inbox or spam folders, contact Citrix Support to open a support case. If you continue to experience a problem with signing in to a Citrix website, contact Citrix Customer Service. When you start the MFA enrollment process, Citrix sends you an email with a verification code.
The email typically arrives within a few minutes. During the MFA enrollment process, Citrix prompts you to set up an authenticator app so you can register your device. You can use an authenticator app on other devices, like a desktop computer. In general, desktop-compatible authenticator apps are available as web browser extensions and standalone applications that you install on your computer. Also, if you use a hardware token, some token makers have companion authenticator apps that are desktop-compatible.
Depending on the recovery methods that you configured when you enrolled in MFA, you can recover access to your account using one of the following methods:. After you sign in, be sure to update your account recovery methods to avoid future sign-in delays.
You can update your account recovery methods and change your registered device through your My Profile page. You can access this page through your Citrix account or through Citrix Cloud. Citrix sends an email to the email address on your account with a link to set up a new password. Citrix Cloud might prompt you to reset your password when you attempt to sign in. This prompt occurs if:. When prompted, select Reset Password to create a new strong password for your account.
If you experience any issues with Citrix Cloud, check the Cloud Health Dashboard to verify that Citrix Cloud or specific services are operating normally. For more information about the Cloud Health Dashboard, see Service health. On the Citrix Cloud support forums you can get help, provide feedback and improvement suggestions, view conversations from other users, or start your own topics.
Citrix support staff members track these forums and are ready to answer your questions. Other Citrix Cloud community members can also offer help or join the discussion. If you continue to use Citrix Receiver, technical support is limited to the options described in Lifecycle Milestones and Definitions.
Citrix Workspace app is a natively installed app that replaces Citrix Receiver for accessing workspaces. The following table shows the authentication methods supported by Citrix Workspace app.
The table includes authentication methods relevant to specific versions of Citrix Receiver, which Citrix Workspace app replaces. For more information about supported features in Citrix Workspace app by platform, refer to the Citrix Workspace app feature matrix.
For information on single sign-on for workspace subscribers, see Enable single sign-on for workspaces with Citrix Federated Authentication Service. Once they upgrade to Citrix Workspace app, they can access their workspaces. For more information on what the subscriber experience of this UI is, visit Manage your workspace experience. If you have a StoreFront on-premises deployment, upgrading from Citrix Receiver to Citrix Workspace app only changes the icon to open Citrix Workspace app. Provide secure access for remote subscribers by adding Citrix Gateways or the Citrix Gateway service to resource locations.
The Citrix Virtual Apps Essentials service uses the Citrix Gateway service, which requires no additional configuration. Configuring more identity providers in Identity and Access Management gives you more options to choose from in Workspace Configuration for how subscribers sign into their workspaces.
For more information on supported methods for subscriber authentication to workspaces, visit Secure workspaces. AD plus Token is the default identity provider used to authenticate subscribers to workspaces.
For information on setting up token-based two-factor authentication, see Two-factor authentication. You choose an identity provider as your primary authentication method for Citrix Workspace in Workspace Configuration.
The identity provider you choose must first be configured in Identity and Access Management. To change the primary authentication method for signing into Citrix Workspace you must:. You can configure and change your primary authentication method for Citrix Workspace without breaking your production environment.
Citrix Workspace offers a seamless experience by providing single sign-on SSO to secondary resources once the subscriber has signed in to their workspace. Beyond SSO capabilities, Citrix Secure Private Access allows you to set enhanced security policies, configure contextual access, and collect analytics. The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.
The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions. View PDF. This content has been machine translated dynamically. Give feedback here. Thank you for the feedback. Translation failed! The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only.
Citrix has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Citrix product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Citrix, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated.
Citrix will not be held responsible for any damage or issues that may arise from using machine-translated content. Was this helpful. Send us your feedback. Instructions for Contributors. November 16, Contributed by: J C M. Citrix Preview Documentation. This Preview product documentation is Citrix Confidential. If you do not agree, select Do Not Agree to exit. Machine Translation Feedback Form. Write something?
Citrix workspace customer service
To our Citrix customers and partners, we want to thank you for choosing our products and services. Our goal is to ensure your success, and we have created this Worldwide Support Services Delivery Guide to help you achieve just that. The guide provides an overview citrix workspace customer service the Citrix support services delivery, resources and program guidelines intended to maximize your investment, reach your worksapce outcomes, and get more value faster.
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